Terms & Conditions
Please read the following carefully before using the Sleep-Pretty-Nightwear website.
By using, eg browsing, registering an account or placing an order, you are deemed to be 18 years or older and not disabled in any way that could impair your judgement in the use of the site or the products offered and that by using the site you are agreeing to be bound by the following Terms & Conditions
1. Your Account
You should maintain the confidentiality of your account and password and restrict access to your computer to prevent unauthorised access to your account.
You are responsible for all activities that occur under your account or password and you should therefore take all necessary steps to ensure that the password is kept confidential and secure.
You should inform us immediately if you believe that your password has become known to anyone else or if the password is being or is likely to be used in an unauthorised manner. In such circumstances you should also change your password immediately.
Please make sure that the details you give us are correct and complete for the efficient processing of your orders.
Sleep-Pretty-Nightwear reserves the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order there will be no charge to you.
4. Access to Sleep-Pretty-Nightwear
We try to ensure availability of the website will be uninterrupted and error free. However this cannot be guaranteed because of the nature of the Internet.
You are allowed limited licence to access and make personal use of the Sleep-Pretty-Nightwear website but you are not allowed to download (excluding page caching) or modify any portion of the website. You are also not allowed to reproduce, duplicate, copy or sell or use for any commercial purpose any section of Sleep-Pretty-Nightwear without prior written permission.
All content on Sleep-Pretty-Nightwear is used with the permission of the copyright owner or is the copyright of Crysalis Ltd. Sleep-Pretty-Nightwear is a trading division of Crysalis Ltd.
6. Returns & Cancellations.
In line with EU law we maintain a returns and cancellation policy. You have up to 21 days to return an item (excluding bespoke garments - made specially for you). Please visit our returns page for further information. You may cancel an order within 14 days of receipt of the order but you must advise us in writing. Bespoke garments are not covered by this EU rule but we operate a 24 hour cooling off period from the moment you place your order for these garments, during which time you may cancel at no cost. During that period we may also check on the measurements you have provided and clarify any additional options you may have requested such as lace dyed to silk colour.
7. Pricing & Availability
The product price is shown with each item listed and also in the shopping cart. Despatch times are always approximate. We try to send your order well within the estimated time whenever possible. These times are not guaranteed but when a significant delay is encountered we will advise you.
8. Customs & Excise - Deliveries Outside the EU
Customers outside of the EU are liable for Import Duty and/or Local Taxes. These are collected when the item enters your country and must be paid by the customer/recipient. For further information you should contact your local Customs office.
International orders may also be subject to opening and inspection by the Customs Authorities.
Please note that we have to state our sender name on the outside of the package for returns purposes and we use our company name, Crysalis Ltd. Sleep-Pretty-Nightwear is a trading division of Crysalis Ltd. We also have to make note of the contents of the package on the Customs declaration when shipping outside the EU and for this purpose we state: Clothing
9. Electronic Communications
Sleep-Pretty-Nighwear communicates with you by email or by posting notices on the website. For contractual purposes, you agree to receive electronic communications from us and you agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or order product from us, unless any change is required to be made by law or government authority, in which case it may apply to orders previously placed by you.
11. Events Outside Our Control
We will not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is outside our control. This condition does not affect your statutory rights.
If we decide to take no action in the event of you breaching these conditions, this leaves unaffected our entitlement to use our rights and remedies in any other situation where you breach these conditions.
13. Governing Law and Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts. Your statutory rights are not affected by these terms and conditions.
14. Our Details
Sleep-Pretty-Nightwear is a trading division of Crysalis Ltd which specialises in online retail. Crysalis Limited is a private limited company registered in England. Registration No. 5922306. VAT Registration No. GB 895766057
The registered address is:
9 Mount Pleasant,
Telephone: 01872 384459